Client Survey

Castledowns Animal Hospital

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Client Survey

Please fill out this survey to provide suggestions as to how we can meet your needs more effectively and to help us improve the way in which we deliver care. Your responses will be submitted anonymously unless you choose to fill in the optional contact information.

Pet's Name (Optional) *

Your Name (Optional) *

Email (Optional) *

* Indicates required field

Was your call answered promptly? *

Yes No Not applicable

Was our telephone response courteous and helpful? *

Yes No Not applicable

If not, how can we improve? *

If you contacted us through our website or email, did we reply in a timely and considerate manner? *

Yes No Not applicable

If not, how can we improve? *

Did we accommodate your schedule when booking your appointment? *

Yes No

Were you greeted promptly and courteously upon arriving at our clinic? *

Yes No

Was our clinic clean and comfortable? *

Yes No

If not, how can we improve? *

Do our hours suit your needs? *

Yes No

Was the wait time appropriate for your appointment? *

Yes No

Did the veterinarian explain your pet's problem clearly and completely? *

Yes No

Did you feel that the examination your pet received was thorough and appropriate? *

Yes No

Did the veterinarian, technician and/or support staff answer your questions to your satisfaction? *

Yes No

Do you feel that your pet received quality professional healthcare? *

Yes No

If your pet was hospitalized, did you feel that the length of stay was reasonable for the illness? *

Yes No Not applicable

Would you recommend our veterinary practice to your friends? *

Yes No

Have you visited our Facebook page? *

Yes No

How did you hear about us? *

Online Search Advertisement Friend Other

Date of service provided *

{MMM/DD/YYYY]

Please feel free to comment on how we can improve our practice. *

Submit

our Location

10223 164 Ave NW,
Edmonton, AB T5X 3C9

Hours of Operation

Monday: 8:30 am - 6:00 pm
Tuesday: 8:30 am - 6:00 pm
Wednesday: 8:30 am - 6:00 pm
Thursday: 8:30 am - 6:00 pm
Friday: 8:30 am - 6:00 pm
Saturday: 9:00 am - 3:00 pm
Sunday: Closed

Please note that we are closed all statutory holidays and all Saturdays during long weekends.

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Home
COVID-19 Updates
Services
Our Team
Home Care
Petly
Pet Memorial Wall
Links
Contact Us